Customer Complaint

Thank you for contacting Evera.

Please follow the steps below to help us process your complaint efficiently:

1. Complete this form with all the requested information to help us investigate your complaint and avoid unnecessary delays.

2. Please note that Evera's standard Service Level Agreement (SLA) for complaint investigations is 20 calendar days, starting from the date on which all required information and supporting evidence have been received.

3. Depending on the nature of the complaint, additional information or documentation may be requested during the investigation process.

Company Name *

Referring Country *

Responsible for filling out the Form *

E-mail Address for Contact *

PO (Purchase Order) / Contract Number *

Invoice Number *

For shipments from Brazil, this field corresponds to the FAI number.

Package Type *

Package Number *

This can be found on the label attached to the outside of the packaging.

Batch Number *

Can be located on the label attached to the outside of the packaging.

Drum Number (If package is not a drum, please insert "N/A") *

On the label, this is the number located right before the batch number. If the country of origin is not Brazil, please enter "N/A".

Quantity Claimed *

The quantity can be specified in kg, drums, bags, bottles, etc

Were the packages properly sealed? *

Were the packages in good condition (internally and externally)? *

Were the labels in good conditions (legible and correctly filled out)? *

Storage conditions *

Was the sample previously approved? *

Load conditions *

CleanlinessPalletsProper lashing / securing

Please provide a detailed description of the issue, including when and how it was identified. *

Please attach photos, documents, COAs, invoices, or any other relevant supporting evidence. *

Is there any additional information you would like to share?

Thank you for your message. A member of our team will contact you shortly.